Overall objectives:

1 - Complement academic training through contact with the reality of the training area, adequately preparing students for professional life and facilitating their integration into the labour market.
2 - Develop technical skills and interpersonal and social skills.
3 - Strengthen the techniques acquired in class by applying them in a real work context.

Syllabus:

1 - Occupancy reports
1.1 - Reception, control and organization of clothes
1.2 - Cleaning of rooms and public areas
1.3 - Cleaning techniques and use of products
1.4 - Checking rooms and public areas
1.5 - Stock control and section inventories
1.6 - Team management and service delivery
1.7 - Equipment management
2 - Front Office/Back Office Reception
2.1 - Customer service
2.2 - Check-in and check-out processes
2.3 - Management of reservations, requests for information
2.4 - Room allocation
2.5 - Customer accounts
2.6 - Occupancy reports

Literature/Sources:

vários , Manuais de procedimentos das unidades. ,
Vários , Regulamento interno da unidade. ,
Vários , Documentos internos. ,
Vários , Material promocional da unidade ,

Assesssment methods and criteria:

Classification Type: Quantitativa (0-20)

Evaluation Methodology:
Classification Type: Quantitative (0-20) The methodologies used involve: performing practical or applied tasks; experimentation and development of solutions to specific problems; research and analysis of related bibliographic content, and preparation of the final report. The internship will be evaluated by the advisor, after tutor listening, based on the criteria: a) attendance; b) observation of the hosting entity rules; c) commitment to carrying out the tasks assigned; d) realization of the internship plan; e) skills and aptitudes demonstrated in the implementation of the plan and tasks execution; f) ability to implement in practice the acquired knowledge and skills; g) quality of the internship report; h) theoretical basis of the internship report; i) discussion of the reports contents. The trainee will be evaluated as follows: practical, 50% of the final grade weight (25% defined by the tutor and 25% by the advisor); report and presentation, 50% of the weight in the final grade.