Overall objectives:

1 - Employ hygiene techniques in the various spaces that make up a development with accommodation.
2 - Master techniques for tidying rooms and public areas
3 - Organize and plan floor services, using the products and equipment to be used.
4 - Knowledge about the functionality of the Floor Service

Syllabus:

1 - Room maids;
1.1 - Professional roles and qualities;
1.2 - Functions and interaction with other sections;
1.3 - Hierarchy in the floor service.
2 - The service;
2.1 - Methods and daily tasks;
2.2 - Preparation of "floor car";
2.3 - Equipment and material;
2.4 - Change of clothes and their storage;
2.5 - Hygienization and cleaning of an occupied room, entrance and exits - performance standards;
2.6 - Floor Service Zones (Trade).

Literature/Sources:

Abranja N., Almeida, A. E. , 2020 , Gestão hoteleira : o produto, o serviço e as técnicas Mafalda Almeida , Lisboa: Lidel
Cunha, L. e Abrantes, A. , 2013 , Introdução ao Turismo, 5ª ed. , Lisboa: Lidel
Quintas, M. A. , 2006 , Organização e gestão hoteleira - Organização e gestão dos empreendimentos turísticos, Volume II , Euro-Tom Lda
Quintas, M. A. , 1988 , Tratado de Hotelaria , Instituto Nacional de Formação Turística

Assesssment methods and criteria:

Classification Type: Quantitativa (0-20)

Evaluation Methodology:
Classification Type: Quantitativa (0-20) Given the theoretical and practical nature of the UC, methodologies that foster dynamic participation and stimulate students' critical and analytical spirit will be favored. It will also be presented practical cases and scientific articles that will enable the framing of topics addressed, through discussion, analysis and presentation of the conclusions presented by students. During practical classes, it will be developed technical skills resorting to expository and demonstrative methods. Whenever possible, simulations of professional situations will be carried out using specific software. Assessment: Oral Presentations: 10%; Written works: 40%; Individual written exams: 50%. The final grade of the course focuses entirely on the grade of the re-sit exam which comprises 100% of the given subject.