Overall objectives:

1 - LO1. Understand the importance that the accommodation department has in the global revenue of hotel units.
2 - LO2. Know the different pricing strategies that can be developed.
3 - LO3. Develop financial skills in the management of the accommodation department.
4 - LO4. Understand the main accommodation management ratios both in terms of maximizing sales and in terms of cost control.
5 - LO5. Develop skills in the area of revenue management.
6 - LO6. Develop skills in the Budget Management area of the accommodation department.
7 - LO7. Reinforce the role of the customer at the center of the activities developed.
8 - LO8. Identify the functions and skills of Human Resources for Accommodation.

Syllabus:

1 - Framework of the Accommodation Department at the Hotel Unit
2 - Team management
3 - Accommodation management
4 - Revenue Management
5 - The importance of the customer
6 - Budget Management

Literature/Sources:

Abranja, N., Almeida, M., Almeida, A. , 2019 , Gestão do Alojamento, Receção e Housekeeping , Lidel
Abranja, N., Almeida, M., Almeida, A. , 2020 , Gestão Hoteleira: O produto, o serviço e a técnica , Lidel
Enz, C. & Withiam, G. , 2001 , The ?4-C? Strategy for Yield Management , The Center for Hospitality Research at Cornell University
JoneS, T. J. , 2004 , Professional Management of Housekeeping Operations. 4th ed. , Wiley & Sons
Kasavana, M. L. & Brooks, R. M. , 2001 , Front Office Operations. 6th ed. , Michigan: American Hotel & Motel Association (Cota: 640.4 RCP KAS)
Mata, A. , 2003 , Front Office Operação e Gestão , Lisboa: Prefácio Editora

Assesssment methods and criteria:

Classification Type: Quantitativa (0-20)

Evaluation Methodology:
Online/ Presential: LM1: Exposition and consolidation of the syllabus. LM2: Theoretical-practical teaching: application of theoretical and practical knowledge. Analysis and resolution of case studies; Thematic debates. Self-work: LM3: Analysis and resolution of case studies; Preparation of topics for debate. LM4: Tutorials, information search to deepen the knowledge on the developed themes and reading the recommended bibliography. Specific Resources:: R1: e-Learning platform R2: Zoom R3: Microsoft Teams R4: Resources available on the internet indicated by teachers Periodical Assessment: 50% Theoretical Component (TC):1 written test (The test has a minimum score of 9.50 values). 50% Practice Component (PC): One work with a minimum grade of 9.50 values) Exam Assessment: 50% Theoretical Component (TC): 1 written test (The test has a minimum score of 9.50 values). 50% Practice Component (PC): One work with a minimum grade of 9.50 values)