Overall objectives:

1 - The curricular unit has the following main objectives: to develop technical professional skills related to other curricular units of the Hotel Management course, in the area of accommodation;
2 - To acquire new knowledge and skills due to contact with the professional reality, namely in terms of reception services, reservations and housekeeping in hotel establishments;
3 - To develop a professional internship report;

Syllabus:

1 - Reception;
2 - Reservations operations;
3 - Check-in and check-out services;
4 - Tourism information services;
5 - Operating rules;
6 - Complaints;
7 - Organisation of visits;
8 - Entertainment services;
9 - Development of promotional programs;
10 - Development of statistics;
11 - Safety, hygiene and health practices within hotels housekeeping services.

Literature/Sources:

Armstrong, M. & Taylor, S. , 2014 , Armstrong's Handbook of Human Resource Management Practice , KonganPage
Casado, M. A. , 2011 , Housekeeping management , Wiley Global Education
Cunha, M. P., R.ego, A., C unha, R. C., Cardoso, C. C., & Neves, P. , 2014 , Manual de comportamento organizacional e gestão , Lisbon, Portugal: Editora RH
Marques, A. , 2007 , Manual de Hotelaria , Livraria Civilização Editora
- , Manual de procedimentos das unidades hoteleiras onde se realiza o estágio ,
- , Regulamento interno da unidade hoteleira onde se realiza o estágio ,
Vieira, J. , 2015 , Eventos e Turismo. Planeamento e Organização , Lisboa: Edições Sílabo
Woods, R., Ninemeier, J. D., Hayes, D. K., & Austin, M. A. , (2013 , Professional Front Office Management: Pearson New International Edition , Pearson Higher Ed

Assesssment methods and criteria:

Classification Type: Quantitativa (0-20)

Evaluation Methodology:
The preferred teaching method is the active method, as it places students in a working context and therefore responsible for their own learning, trajectory and achievement of aims. Assessment consists of a performance evaluation by the host company supervisor (50%) and the final report by the internship coordinator (50%). The final report to be developed by the student will clarify the level of performance of the designated tasks, theoretical content and technical vocabulary conveyed throughout the course, compliance with presentation requirements, spelling and syntax. The evaluation methodology will respect all these parameters, as well as the delivery of at least an interim report. The reassessment period can be used only to submit an improved version of the final report (50%).