Overall objectives:

1 - The curricular unit aims to provide students with skills for the management and use of information systems with an emphasis on their functionalities and application areas.
2 - It is intended to develop the capacity of data analysis provided by specific applications for hospitality, namely in the optimization of internal processes and in the management of relations with guests and other stakeholders.
3 - Enable students to understand the importance of an ERP (Enterprise Resource Planning) - enterprise resource management system, as well as the importance of a CRM (Costumer Relationship Management) - customer relationship management system.
4 - Obtain generic knowledge of Business Intelligence in order to produce knowledge for decision support.
5 - In the practical component, students will explore the applicability of the Host software and through case studies recognize the importance and impact of technology in a city as a vector of paradigm shift.

Syllabus:

1 - 1. Technologies and Information Systems in a Hotel 1.1. Goals 1.2 Functional areas and their applications (ERP; CRM) 1.3 Property Management Systems 1.4. Interactive TV / IP 1.5. Telephone exchanges
2 - 2. HOST software 2.1. Basic configurations, reservations, check-in, accommodation management, billing and checking account management, daily procedures, check-out.
3 - 3. Brief Introduction to Business Intelligence 3.1. Concept, characteristics and evolution
4 - 4. Creating connections with the environment 4.1. Smart Cities concept 4.2. European Cities Case Studies

Literature/Sources:

Serrano, António; Caldeira, Mário; Guerreiro, António , 2004 , Gestão de Sistemas e Tecnologias de Informação , FCA
Sousa, Sérgio. , 2010 , Tecnologias de Informação - O que são? Para que servem? , FCA
Wallace, Patricia , 2018 , 8 Introduction to Information Systems: People, Technology and Processes , Pearson
Barlow, Mike; Levy-Bencheton, Cornelia. , 2018 , Smart Cities and Smart Future. , John Wiley & Sons Inc
HOST , 2020 , Host Hotel Systems ,
Iinuma, Brian; Klauss, Eric. , 2019 , Customer Relationship Management Systems: How to Next-Level the Performance of Your Sales, Marketing and Customer Support , Resonnect

Assesssment methods and criteria:

Classification Type: Quantitativa (0-20)

Evaluation Methodology:
Theoretical classes use the expository method to present the contents of the program, always seeking to have the participation of students in the construction of learning. Actual application usage scenarios are also included and existing options are discussed and evaluated. The practical classes involve small research tasks, solving problems related to the organization of data, and the experience and contact with the most important functionalities of the hotel tools, individually and in groups. Continuous assessment comprises a theoretical frequency that corresponds to 35% of the grade of the curricular unit and involves the consolidation of the theoretical contents covered, and the remaining quotation is understood through 15% in class work corresponding to the accomplishment of small tasks of investigation or use of the tools addressed to solve given problems, the remaining 50% of which is carried out through the development of work in different areas throughout the semester.